Privacy Policy

1. Data Controller and Contact

MS Distribution
214 Rue Général Leclerc
95120 Ermont, France

We can be reached via the Contact Us form on our website.

2. Data Collection and Usage

We collect personal data when you:

  • Browse our website (IP address, location, device type)
  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us via forms or email

Data collected includes:
Name, address, phone number, email, order history, login credentials, payment method (via our payment providers), and browsing behavior.

Purpose of collection:

  • Order fulfillment and customer service
  • Newsletter and marketing (with your consent)
  • Website analytics and improvement
  • Legal compliance

We do not sell or rent your data. Data may be shared with trusted service providers (hosting, payment processing, logistics) under strict GDPR-compliant agreements.

3. Legal Basis for Processing

We collect and process your personal data under the following legal bases:

  • Performance of a contract (order fulfillment)
  • Legal obligation (accounting, taxation)
  • Consent (newsletter, cookies)
  • Legitimate interest (website security, analytics)

4. Data Retention

We retain your data for the following durations:

Type of Data Retention Period
Order and billing data 10 years (legal obligation)
Account information Until account is deleted or 3 years inactive
Marketing preferences Until consent is withdrawn
Cookies and tracking data 13 months maximum

You may request deletion of your account or data at any time (see section 7).

5. Cookies & Tracking Technologies

We use cookies to:

  • Track shopping cart items
  • Store session preferences
  • Analyze site usage via Google Analytics
  • Display personalized content and ads

On your first visit, a cookie banner allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage preferences

You may withdraw or change your consent at any time via the cookie settings.

Third-party cookies (Google, Meta, Klaviyo, etc.) may be used. These parties may process your data outside the EU.

6. International Data Transfers

Some service providers (e.g. Google, Klaviyo) may store or process your data in the United States or other non-EU countries.

These transfers are protected by:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Additional technical and contractual safeguards

We ensure all partners outside the EU adhere to GDPR standards.

7. Your Rights (GDPR)

As a resident of the European Union, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Port your data to another provider

To exercise any of these rights, please contact us via the form or write to:

MS Distribution – Privacy Department
214 Rue Général Leclerc, 95120 Ermont, France
You may also lodge a complaint with the CNIL (www.cnil.fr).

8. Data Security

We implement industry-standard security practices, including:

  • SSL encryption (HTTPS) for all website traffic
  • Secure payment processing via certified providers
  • Physical and digital protections for our infrastructure

No system is 100% secure, but we take all reasonable steps to safeguard your data.

9. Policy Updates

We reserve the right to update this Privacy Policy. Any changes will be posted on this page. If material changes occur, you will be notified via email or site banner.

Last updated: 16 July 2025