Shipping Information

We ship orders within the European Union from our warehouse in France.
Processing time: 1–3 business days (excluding weekends and public holidays).

Shipping rates are calculated at checkout based on your destination and selected shipping method.
We partner with reliable carriers such as Colissimo, Chronopost, and UPS.

Tracking information will be emailed once your order ships.

International Shipping

Outside the EU: 4–12 working days (depending on the destination)

IMPORTANT: Orders shipped outside of the European Union may be subject to customs duties, import taxes or local handling fees upon arrival in your country. These charges are the buyer’s responsibility and are not included in the total price or shipping cost. Please check with your local customs office for more information.

We currently ship from the EU via step22gear.eu. For USA orders, please visit our USA website.

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Return & Exchange Policy

We want you to be fully satisfied with your order. If something isn’t right, you may return it within 14 days of delivery.

Conditions:

• Items must be unused, unwashed, and in original packaging.
• Proof of purchase is required (order confirmation or invoice).
• Return shipping is at the customer’s expense unless the item is defective or sent in error.

To start a return, contact us

Once your return is received and inspected, we’ll notify you and issue a refund within 3–7 business days.

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NON-RETURNABLE ITEMS

• Used or damaged products
• Clearance or final sale items
• Gift cards or downloadable products

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❗ Damaged or Defective Items

If you received a defective product or the wrong item, please contact us immediately with photos and a description.
We will send you a return label and offer a refund or replacement as soon as possible.

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Exchanges

Need a different size or color?
You can return your original item and place a new order. For assistance, email us: support@step22gear.eu